FAQS

The Answers You Need

 

WHAT IS YOUR RETURN POLICY?

If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace or refund the merchandise without additional charge. 

If you are not happy with your purchase, original shipping and handling charges are not refundable and you will be responsible for all costs associated with the return shipment, including a $5.00 restocking fee.

All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. The LEAD Store will not accept any items for return or exchange after 10 days from receipt. The LEAD Store is not responsible for any items returned to us via a non-trackable delivery method that are lost in transit.

Return / Exchange Instructions

    • Order confirmation number

    • Specify if you are requesting a return or exchange

    • First and last name

    • Mailing Address

    • Phone number

    • What you are returning and why

  • Mail your return to the address below and include all the information above with your return. We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.

The LEAD Store
Somolickeho 1, 

Bratislava, 

81105

Slovakia.

Once your return has been received, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Items That Cannot Be Returned or Exchanged:

The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.

  • Any apparel item deemed by the LEAD Store to show obvious signs of use.

  • Any item that is not in its original condition for reasons not due to an error on the part of the LEAD Store.

  • Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)

  • Underwear or Bathing Suits

  • Music or Book Pre-Orders

  • Any autographed, collectible items

  • Any downloadable media

  • Bundles

  • Anything listed as Limited Edition

  • Sale or Clearance items

The LEAD Store will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.

Canceling or changing an order

If you need to cancel or change your order, please contact us as soon as possible. Note we cannot guarantee that we will be able to honor the cancellation or change. 

Please email us at leadanisofficial@gmail.com with your order # and we will do our best to help you out. 

INTERNATIONAL ORDERS

All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.

Customs and Duties

Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.

Unfortunately, we have no control over the application of charges, nor the number of charges to be levied. 

International Shipping Methods

International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service. 

International Expedited Shipping: These shipments will be trackable from shipment until delivery. 

WHAT ARE THE PAYMENT OPTIONS?

You can pay by PayPal.

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